EAP Services

National EAP is an effective, results-driven, confidential resource for employees struggling with matters that may interfere with their work performance. An Employee Assistance Program (EAP) can substantially help employees with a variety of work or personal problems that may affect workplace performance, such as:

  • Conflict with peers or supervisors
  • Family and marital conflict
  • Alcohol/substance abuse
  • Childcare and eldercare needs
  • Health challenges
  • Stress and anxiety
  • Emotional difficulties
  • Financial/legal difficulties
  • ID theft recovery
  • Parenting concerns

Our EAP master-level clinicians are available 24/7/365, nationwide, to provide compassionate care and immediate assistance. And, employees never have to pay for these services because they are provided by the employer organization.

For Employees

When you contact National EAP, you will receive a caring, thorough, confidential assessment to understand your concerns, examine options, identify goals and develop a course of action. All EAP services are accessed by calling our toll-free number or by visiting the member section of our website www.nationaleap.com. Services are also available in Spanish, and every effort is made to accommodate other languages as needed. Check with your employer for specifics on services that are available to you.

When it appears there is a long-term or medical issue requiring specialized care, National EAP’s team will swiftly assist in identifying the appropriate services, such as psychiatric or substance abuse specialists, and will provide pre-qualified referrals to ensure a smooth linkage to community resources, saving you the hassle of finding the right match.

For Employers

Employees are the backbone of your business and your most valuable asset. When employees are happy and focused, productivity and motivation skyrocket. Moreover, a positive environment is contagious: happier employees are more likely to positively influence others. Conversely, when employees are distracted by personal problems, performance suffers – and so does your bottom line.

Data shows that roughly 40% of employees are struggling with depression, anxiety and stress at any given time. The implications are clear: increased healthcare utilization, accidents, turnover, disability claims, absenteeism, reduced productivity and poor morale. Providing employees with an effective EAP can proactively defuse such issues before they escalate, restoring resilience, engagement and well-being. With National EAP, your HR Department gains an experienced partner that can create a meaningful EAP program that is not only custom-tailored to your needs, it addresses today’s real-world challenges. We also stand ready to guide your team during times of crisis, should the need arise.

Employee Assistance Program

National EAP offers two types of EAP programs: Core EAP and Comprehensive EAP. Each is highly customized after thoughtful consultation with you to assess your needs, budget, organizational scope and unique challenges. Both options include a broad array of offerings, from work/life balance programs to wellness coaching, and remediation counseling to on-site crisis intervention and more.

In addition, all members benefit from 24-hour access to our state-of-the art website www.nationaleap.com that features content modules providing a wealth of beneficial information and resources. Among them you will find skill-building training programs, monthly webinars, an interactive learning center, wellness and savings centers, and self-serve locators for child care, elder care, adoption, education, veterinarians, attorneys, volunteer opportunities, and much more.

Core EAP

The Core EAP program is delivered electronically and telephonically as well as via in-person counseling. It is best suited for companies who wish to curate the scope of services by selecting those services most relevant to their employees. These services include:

  • Consultation and assessment with an EAP specialist
  • Short-term, solutions-focused counseling as needed, available nationwide
  • Referrals to outside services such as therapists, psychiatrists, substance abuse treatment programs and the like
  • Skill building seminars offered through our website available 24/7/365
  • Crisis Support

Comprehensive EAP

The Comprehensive EAP program includes all components of the Core EAP, but takes employee assistance to the next level. Broader in scope and more strategic by design, Comprehensive EAP envisions a true partnership. National EAP becomes a virtual part of your team, getting to know your culture from the inside out. Now, your EAP is not simply a set of services, but a strategic management tool. Many clients find this option, which offers greater end-to-end services, delivers greater ROI since the program is integrated into the fabric of your corporate culture, allowing us, in collaboration with you, to address a broader array of employee and corporate issues.
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Critical Incident/Crisis Management

These structured group interventions, consisting of on-site group sessions, are designed to help individuals recover after exposure to a traumatic event, such as death, physical injury or loss, violence, workplace threat, or act of terrorism. An EAP Specialist helps employees process the experience and develop strategies and skills to cope with the event. Individuals typically recover quickly and those who are at risk for Post Traumatic Stress Disorder (PTSD) are aided with additional support as needed. National EAP recommends intervention 24-48 hours after a critical incident occurs.
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Employee Turnaround Interventions

Administrative referral of high-risk employees (policy violations, excessive absenteeism, substance abuse, declining performance, conflict with co-workers, racial or religious bias, etc.) for intensive assessment, counseling, referral and monitoring. Bi-weekly reports are provided (with member consent) to the organization, documenting participation and progress. This program helps to restore calm, normalize the workplace and gives the employee the opportunity to change the offending behavior. It also helps protect the organization from potential liability and reduces turnover and disability claims.
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Reduction in Force

National EAP understands the sensitivity involved in executing a reduction in force initiative, whether as a result of acquisition, merger, fiscal need, department elimination or a reorganization. Working with your management team, National EAP designs and delivers a comprehensive program that covers the entire RIF cycle, including pre-planning, onsite support and post-RIF services. We advise on the timing and dissemination of information, and frequently assist with post-event interventions, defusing the uncertainty often felt by remaining staff. This serves to restore productivity and focus.
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Anger Management Program

National EAP’s Certified Anger Management program assists individuals who are in conflict with employees, co-workers, senior management or in their personal relationships, teaching them positive, more appropriate ways to address anger and other emotions. Our 12-hour curriculum includes, but is not limited to: improving anger awareness, utilizing calming techniques, improved communication strategies and conflict resolution skills. Participation is confidential under HIPAA law and includes 1:1 sessions that can be delivered either electronically or onsite.
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Mediation Services

National EAP’s Mediation program strengthens communications skills, resolves conflict between employees and sustains effective working relationships. It includes up to 8 sessions of assessments and mediation and is delivered through blended modalities that include face-to-face, telephonic and video. The process includes an initial consult to assure mediation is appropriate; individual assessments to gauge whether the employees are good candidates for mediation; employee-employee mediation to explore the issue at hand and formulate a resolution; and follow-up to ensure the relationship is successfully rebuilt.
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Sexual Harassment Training

Some states, such as New York, have enacted stringent sexual harassment regulations requiring annual training for employees. National EAP is fully versed in state regulations and has all the training solutions you need to keep your business up-to-date and compliant. Attendees will learn about the prevalence of sexual harassment, the behaviors that can be considered harassment and steps to take if involved in a sexual harassment situation. It is often used as an administrative, intervention-based solution for problem issues.
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Sexual Harassment Remediation

For executives and leaders who may require remediation via coaching, our intervention-based training can turn around unwanted or inappropriate behavior, making them aware of behaviors that fall into the category of harassment. It can also help mitigate lawsuits and protect the organization from issues arising from sexual harassment claims.
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