Privacy Policy

Effective Date: February 23, 2026

National EAP (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website and related digital services. By using our website, you consent to the practices described in this Privacy Policy.

Information we collect

We may collect the following categories of information:

Personal information you provide

This may include, but is not limited to:

  • Name
  • Job title and employer (where applicable)
  • Email address, phone number, and other contact information
  • Demographic information such as postal code or general location
  • Information you submit through contact forms, inquiries, registrations, or similar online interactions

Service-related and sensitive information

When you request or access services through National EAP, we may collect information related to your use of our programs and services. Depending on the nature of the service, this information may include sensitive or confidential information.

Technical and usage information

We may automatically collect certain information about how you use our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed and time spent on the website

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How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries and provide requested services
  • To operate, maintain, and improve our website and services
  • For internal administrative and record‑keeping purposes
  • To communicate with you about programs, updates, and resources that may be relevant to you
  • To support quality assurance, training, and service improvement
  • To comply with legal and regulatory obligations

We will never sell your personal information.

 

Confidentiality and Sensitive Information

National EAP recognizes the sensitive nature of many of the services we provide. We maintain administrative, technical, and physical safeguards designed to protect personal and confidential information from unauthorized access, use, or disclosure. Access to personal information is limited to authorized personnel and service providers who require the information to perform their job responsibilities.

 

Disclosure of Information and Third‑Party Service Providers

We do not sell or rent your personal information to third parties.

We may share information with trusted third‑party service providers who perform services on our behalf (such as technology hosting, analytics, communications, or operational support). These providers are contractually required to protect the confidentiality and security of the information and to use it only for the purposes for which it is disclosed.

We may also disclose information if required to do so by law, regulation, legal process, or governmental request.

 

Marketing and Communications

We may use your contact information to send you communications about National EAP programs, services, or resources that may be of interest to you. You may opt out of non‑essential communications at any time by following the instructions included in those messages or by contacting us directly.

 

Text Messaging and Mobile Information

National EAP may collect your mobile phone number when you voluntarily provide it for the purpose of receiving SMS communications. Please review our complete SMS Terms of Use.

 

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, regulation, or contractual obligations.

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help us understand how visitors use our site and to improve functionality and performance.

Cookies may collect information such as:

  • Pages visited
  • Time spent on the site
  • General location information

This information is used in an aggregated and analytical manner to improve our website and services. You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may limit certain website features.

 

Google Analytics

We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects information such as IP address, browser type, device identifiers, pages visited, and time spent on the site. This information is processed in aggregated form and is used to analyze website performance, improve user experience, and support operational decision‑making.

Google may also collect data as described in its own privacy policies. You can learn more about how Google uses data by visiting Google’s Privacy & Terms site.

You may opt out of Google Analytics by adjusting your browser settings or using Google’s opt‑out tools.

 

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

 

Links to Other Websites

Our website may contain links to external websites for your convenience. Once you leave our website, we are not responsible for the privacy practices, content, or security of those third‑party sites. We encourage you to review the privacy policies of any website you visit.

 

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us using the information below.

 

Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate or incompleteinformation
  • Request deletion of certain personal information
  • Request restrictions on certain processing activities

Requests will be handled in accordance with applicable legal, regulatory, and contractual requirements.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Anychanges will be posted on this page and will become effective as of the revisedeffective date listed above.

 

Contact Us

If you have questions about this Privacy Policy, or if you would like to make a request regarding your personal information, please contact:

National EAP, Inc.
490 Wheeler Road, Suite 102
Hauppauge, New York 11788
(Toll Free) 1‑800‑624‑2593
Fax: 631‑588‑8143
Email: info@nationaleap.com